Terms & Conditions

Important Notes

  • This website is not intended to be ran as a business. I am simply a plant collector & hobbyist who sells various exotic plants in order to support my hobby. I do not have a continuous supply of plants therefore, certain plants i sell will not always be available.
  • All plants will be sent with the pot / soil except when stated or requested by the customer.
  • The plant(s) you recieve may be different than the one that is shown on the website. If you want a specific specimen that is seen in a picture please contact me.
  • All the weight of plant(s) are based on an estimate average weight of a particular plant without the pot / soil, In order to accurately calculate the shipping cost.
  • If an invoice is required please contact me before you pay. I will not be able to provide an invoice once the order has been shipped.
  • I do not ship certain plants outside of the European Union, this is because they might be forbidden in certain countries. If the buyer insists i can make an exception but this is at their own risk. The order may be siezed and destroyed by customs.

Legal matters

All products sold on this website are legal in The Netherlands.
The customer is always responsible for checking if the purchased items are legal to obtain, possess and import to their country.

Shipping

  • Shipping will be done in sturdy cardboard boxes. An Track & Trace code will be provided when requested.
  • I am not responsible for any confiscated items as it is the buyer’s responsibility to check if it is legal to import these products in their country.
  • If you wish to choose registered mail please contact me before paying for your purchase because an extra fee will be charged.
  • If your package is damaged upon arrival please take photo’s before opening, inform the delivery person and contact me A.S.A.P, we can work something out but only if it is handled within 5 days and you are within the European Union.
  • There will be no shipping of plants if the temperatures are too low. During the winter months temperatures can drop unexpectedly which many plants can’t tolerate. If this is the case you will be contacted.
  • If the buyer wishes to arrange a Phytosanitary certificate for their order they should contact me before any purchases are made. This will be at their own cost.

Return Policy

There are no returns.

Cancelling orders

  • If you cancel an order and you already paid using PayPal (or any other payment method that requires you to pay additional transaction fees) i will only refund the purchased item(s), transaction fees will not be refunded.
  • If your order is already shipped it can not be cancelled or refunded.
  • If your order is not shipped out due to unforseen circumstances but your shipping ticket has been paid for you can only get a refund for the purchased item(s). The shipping costs will not be refunded.
  • I can always cancel or decline an order without having to provide a reason, in this event if you have already paid you will get a refund for the item(s) purchased.
  • When a payment is not recieved within a month from the date it was placed it will be removed.